Jailene Nqk

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Verified Reviewer
| map-marker Fargo, North Dakota

Bad quality

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Sherri Hill - Bad quality
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Don't buy Sherri hill dresses I am so upset my daughter still Don't used The dress is of poor quality. The way they are sewn is very bad. It is breaking. I consider that I lost almost 600 dollars for this dress. When my daughter wears it, it will not be of any use. How can this happen? There is no respect. For the buyers, here I leave photos for you to see and as I told you, my daughter has not worn it yet. Her event is May 18. My daughter was so excited about this dress and now we are worried that it will break in the middle of the event! Sherri Hill has a duty to fix this situation. I have seen many complaints. She should give compensation. For my part, I will never put my money on these poor quality dresses. Investigate and fix this problem.
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User's recommendation: Don't buy from Sherri Hill believe me is bad quality

Jailene Nqk

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Verified Reviewer
| map-marker Fargo, North Dakota

Disappointed

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Sherri Hill - Disappointed
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Hello, I just want to give my opinion. I don't know if my opinion counts but I am very disappointed. I bought a red dress for my daughter style 56057 and the truth is the sewing of this dress is bad, I imagined good quality in the structure of the dress but it is terrible for being so expensive. please improve the quality in the seams I am very disappointed It is a new dress that my daughter has not worn yet and look at the sewing of the dress. This is unacceptable. It is an expensive dress and the quality does not match the price!
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User's recommendation: Quality no match the price!

Stacey B Fbd

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Flaws in dress

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Sherri Hill - Flaws in dress
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Original review Jan 07, 2023

I have yet been contacted by the company and as stated there is no working phone line that puts you in contact with a live person. As fir the retailer who sold it they will not call me to discuss the fact that tjis was a Christmas gift opened on Christmas after their 5 day return policy; however, I am not asking fir my money back, i just want it fixed or exchanged for a dress that is not flawed, instead they accused us if wearing a dress we bought for Prom to a Christmas party!

Unbelievable! Typical turn it around and blame the customers!

.

Note: the number listed for Sherri Hill on this site is the shipping department. Mo help at all and say they dont have a phone number for Sherri Hill.

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Loss:
$850
Pros:
  • Pretty dresses
Cons:
  • Quality of fabric and construction
  • No customer service suppirt
  • Not well made

Preferred solution: To have the stitching and beading fixed or an exchange for a the same gown that doesn’t have manufacturing flaws

User's recommendation: Go with a Mac Duggal gown vs Sherri Hill- they are beautifully made.

2 comments
Guest

I have the same situation never never I going to buy more dresses from sherri hill the have bad quality my daughter don't used yet and the dresses look like old don't buy from sherri hill try others

Stacey B Fbd
reply icon Replying to comment of Guest-2494050

I’m sorry, it’s such a shame that the quality is so poor. They have pretty dresses but they are damaged before they are ever worn!

These are very high end gowns and should not show up with crooked stitching, beads falling off or hems coming undone. The fact that it is impossible to reach anyone at Sherri Hill is beyond frustrating. The shop I purchased the gown from was just as bad they did nothing to help.

I’m wish there was a way to reach more people before they spend hundreds of dollars on a dress that should only cost a couple hundred if that. I’m still angry.

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Isabella H Xjd

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Verified Reviewer

Terrible at responding

I have emailed you multiple times about my problem and I am frustrated with your lack of response. I have gotten a dress from you guys for my prom and after wearing it, I noticed there was multiple areas of the dress where sequins had ripped off and were even falling off with every step I took as I walked. This seems like it should be better quality than that as the amount we paid for it is probably worth you guys taking a look at the damage and either repairing it or even replacing it. I would really appreciate your help with this and please let me know as soon as you can. Thank you.
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Loss:
$750

Preferred solution: I would like to have them replace the dress or repair it since it broke so easily.

1 comment
Oley Vpp

Exactly did the same thing with my daughter’s dress and no response sequins of area fell off before she got to the prom.

Anonymous

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Verified Buyer
| map-marker Upper Merion, Pennsylvania

My daughter’s dress was falling apart around her at her prom!

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My daughter fell in love with a Sherri Hill dress a year ago. We purchased it in November and went back to have it shortened. This past month, as she was getting ready for prom and taking pictures, I noticed a lot of sequins all over the floor. I didnt say too much as I didnt want to upset her. Unfortunately, I got a call from my daughter from the prom. She was in tears saying her dress was falling apart. Big sections of sequins fell off all over the bottom of the dress. What should have been a once in a lifetime memorable experience was ruined. I took the dress back the next day to the retailer where we purchased it and had it altered. I wanted a refund and was refused. My daughter had 2 other events where she planned to where it. Now we were going to have to purchase another dress without much time or funds. The retailer said that this happens a lot with Sherri Hill dresses. I first blamed the alterations as it appeared they just cut off the bottom allowing the sequins to unravel. They said this is how the dresses are made and that it becomes like a ripcord. They blamed the manufacturer and said that we would have to expect this with a beaded dress. While not pleased with how it was altered, I did compare the hem to that of other brands. Most others had a small hem making the sequins and thread holding them more secure. Sherri Hill sequined dresses have a very raw edge that resulted in the unraveling just by walking in it. I will be fighting for a refund for such poor quality design and workmanship. Stay away from these dresses!
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Pros:
  • Attractive designs
Cons:
  • No attempt to resolve issue
  • Poor quality
2 comments
Oma Zsi

Yeah right, probably tore the dress yourself after the prom was over because it was too expensive.

Guest
reply icon Replying to comment of Oma Zsi

Granny, they wouldn't have held on to the dress for this many months if returning it was their endgame. Also, they wouldn't have had alterations if they were going to try to return it.

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Judy A Grx
map-marker Chicago, Illinois

Cleaning

My daughter wore her Sherri Hill dress this past Friday, 05/17/19. The dress looked fantastic. My duaghter stained the dress however during dinner. The label on the dress reads no dry cleaining and no spot cleaning. The dress does NOT have any beading. There must be some way to clean this garment properly. Kindly request Sherri Hill contact me to address/resolve.
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Loss:
$700
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

1 comment
Elek Jvx

not sure

Jill B Jeu

Senior prom ruined

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The zipper in my over $600 Sherri Hill prom dress broke 45 minutes before pictures with my best friends on the day of my senior prom. It was difficult to zip at store and was told " this happens with these dresses". My grandma was able to sew me into my dress but I barely made it to school in time to board bus for prom and missed pictures with my best friends . My make up was ruined because I was so upset. This is my 3rd Sherri Hill dress that I have purchased and mom says she will never buy another for my little sister. So upset and devastated that my perfect day at the end of my senior year was ruined by a defective zipper on an expensive dress.
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Yanci A
map-marker Norfolk, Virginia

Very Disatisfied, unhappy.....

In the process of getting my daughters dress in which we paid a little over $1000.00, I requested to have a new one ordered I was told there were no more available on line which was a lie they said it was Sherri Hill and their system that was not communicating and that it would be corrected to show the correct amount and size available and STILL has not been updated, they gave me excuses and now they told me that we either have dress altered to fit my daughter or we are stuck with the dress because they will NOT give a refund nor store credit. NEVER again..... Sherri Hill needs to do something about this in order to have happy customers especially with the process of their dresses.
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Loss:
$1000
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

2 comments
Guest

Very bad quality and horrible customer service at the store.

Anne Marie W

Did they do anything for you since then?

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Jacqueline B Pib
map-marker Montevallo, Alabama

Good so far

I purchased a red ball gown from a local boutique. I need to have the dress cleaned. The label says do not dry clean or wash. Do you have suggestions on how to clean it? Thank you, J Beretta
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Reason of review:
No problems
Anonymous
map-marker Walnut Creek, California

Sherri Hill - Poor Quality Dresses Review from Walnut Creek, California

Sherri Hill does not stand behind the workmanship or quality of their dresses! I had an issued with one of their authorized dealers who either shipped me a fake or sent me a used dress with quality issues! I spoke to Kate at Sherri Hill and she expressed they don't talk to consumers! She didn't care to hear about the authorized dealer that represents them! In addition, when I explained to her all the flaws in this dress, she stated workmanship varies and that doesn't mean it's not authentic! I was amazed and asked to speak to a manager and was transfer to Kim. Kim reiterated to work with their authorized dealer. She stated if they are willing to give me my money back, she couldn't understand the issue! Well the issue is that as a designer and manufacturer, they should be concerned of how their company is being represented! If their authorized dealer is potential selling fakes or floor samples as new and with tags and the product arrives not as sold, the designer/manufacturer should further investigate and perhaps remove this dealer from their program. Fact is they don't care of how they are being represented so beware of buying Sherri Hill dresses as workmanship and quality is NOT their priority and remember they don't talk to consumers or take complaints! What a way to be a reputable designer and manufacturer that holds their authorized dealers accountable?!? Now wonder there are so many fakes being sold out there!
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